We manufacture quality products that last long. To our esteemed customers, we guarantee and assure our products against any defects in material or manufacture for as for long as you use the product. All our products come with 12 months full warranty from the date of its original purchase as marked by the dealer.
Know how to claim warranty:Present the warranty claim form with adequate information.
Get an email with shipping instructions.
Ship your Monitor product through a courier of your choice.
Receive a package with your replacement product.
Turn around time for the process is 7-10 days.
During the Warranty Period, Monitor will repair or replace (at Monitor's sole discretion) this product or any defective parts (“Warranty Service”). If repair or replacement is not commercially possible or cannot be timely made, Monitor may choose to refund to you the purchase price paid for the concerned product. Repair or replacement under the terms of this Warranty does not give the right to any extension or a new beginning of the period of warranty.
The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return. As part of our efforts to reduce environmental waste, you should understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The used components all live up to Monitors high-quality standards and comply with Monitor's product performance and reliability specifications. You understand that replaced parts or components will become the property of Monitor.
This Warranty is only valid for the original purchaser and will automatically terminate before expiration if the product is sold or otherwise transferred to another party. The warranty provided by the brand in this statement applies only to products purchased for use, and not for resale. It does not apply to open box purchases, which are sold “as is” and without any warranty. This Warranty is invalid if the factory-applied serial number, date code label, or product label has been altered or removed from the product.
Besides, the following are excluded from the Monitor warranty cover:Products purchased as 2nd hand or used
Products purchased from unauthorized retailer and distributor
Damage resulted from misuse and abusive action
Damage resulted from chemical, fire, radioactive substance, poison, liquid
Damage resulted from a natural disaster
Damage caused to any 3rd party/person/device and beyond
*Please note that the serviceable areas for claiming warranty at present are India, USA and Japan. Any other country or continent shall not be covered under warranty structure. We don't take any responsibility for the manufacturing defects occurred in regions other than the ones mentioned previously. No compensation or reimbursement shall be provided for the same either.